The main focus of this study is the qualitative analysis of
the phenomenon of stress and its influence on the productivity in
the working environment. In order to create a clear point of view
in the stress-productivity ratio, this study has been channeled in
the profession of nurses. For this reason there were selected 8
nurses from the General Hospital in the city of Elbasan, from which
7 are females and 1 is a male. Every member underwent a structured
interview, which contains 15 claims.
From the analysis of the results it was concluded that the
stress has a wide range of spreading and a considerable amount of
influence among nurses and their productivity. Furthermore, there
were identified some factors and sources of stress such as: the
condition of the patients, the lack of working tools and
medicaments, people's irresponsibility, the lack of respect toward
the hospital's rules, misunderstandings, the work overload and the
relationship with the colleagues. Towards the end of the study
there are offered some recommendations for the stress management in
the working environment, based on the elements which were evidenced
from the data analysis.
Key words: stress,
рroductivity, service quality, working
environment.